The small print, unhidden
What we're
actually agreeing to.
About these documents
Most hosting companies bury this somewhere you'll never look, written so you won't finish it. We'd rather you read it before you sign than after something goes wrong.
These cover the service — hosting, email, support, your data. They're separate from the notices about this website itself, which are linked in the footer.
Documents
Terms of Business
What we agree to do, what we ask of you, and how either of us can end it.
Read itService Levels
What uptime we commit to, how quickly we answer, and what happens if we fall short.
Read itData Processing Agreement
Required under GDPR when we hold personal data on your behalf. Names every company involved.
Read itAcceptable Use
The short list of things that would harm other clients, and what happens if they occur.
Read itBackups and Data Retention
What we back up, how long we keep it, how to get it restored, and the honest limits.
Read itSomething here unclear or unreasonable? Tell us. These are written to be understood, and if a clause doesn't read fairly to you it's worth us knowing.